Please read these Terms carefully before using ParivarBook
IMPORTANT NOTICE: THIS IS A TEMPLATE, NOT LEGAL ADVICE. This document has been prepared as a drafting template reflecting the stated business, product and compliance decisions of ParivarBook. It does not constitute legal advice and does not create a lawyer and client relationship. Laws (including India's Digital Personal Data Protection Act, 2023, the DPDP Rules, 2025, the Information Technology Act, 2000 and rules made under it, the GDPR and COPPA) and their official interpretation continue to evolve. Before publishing, relying on, or enforcing these Terms, you must have them reviewed, adapted and approved by a qualified lawyer licensed in the relevant jurisdiction(s). We disclaim all liability for any use of this document without such professional review.
1.1. These Terms of Use, together with any documents expressly incorporated by reference (collectively, the "Terms"), form a legally binding agreement between you ("you", "your", or the "User") and ParivarBook ("ParivarBook", "we", "us", or "our"), operating in India, governing your access to and use of the ParivarBook mobile application, the website at https://parivarbook.com, and all related features, content, tools and services (together, the "App" or the "Service").
1.2. By downloading, installing, accessing, registering for, claiming a profile on, or otherwise using the App, or by clicking "I Agree", "Accept", or a similar affirmative control, you acknowledge that you have read, understood and agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference and available within the App and at https://parivarbook.com.
1.3. If you do not agree to these Terms or the Privacy Policy, you must not access or use the App, and you must uninstall it.
1.4. Intermediary status and publication. These Terms are published in accordance with, among other things, Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (the "IT Rules, 2021"), and the applicable provisions of the Information Technology Act, 2000 (the "IT Act"), which require publication of the rules, regulations, privacy policy and user agreement governing the App. To the extent we act as an "intermediary" in respect of User-Generated Content, we do so on the terms set out in these Terms, and the notice-and-takedown and grievance-redressal mechanisms in Sections 9, 19 and 19A give effect to those Rules.
1.5. Age-gated acceptance. By accepting these Terms, you represent that you meet the eligibility and age requirements in Section 3. Where you are between 13 and 17 years of age, your acceptance is valid only upon, and to the extent of, verifiable parental or lawful-guardian consent as described in Sections 3 and 7. A person under 13 years of age is not a User and cannot accept these Terms.
1.6. Committee/Admin acceptance. If you accept these Terms on behalf of, or in the capacity of, a village or samaj committee, administrator, or onboarding volunteer (an "Admin"), you additionally accept the attestations and obligations set out in Section 5, and you represent that you are authorised to do so.
1.7. Updates. We may amend these Terms from time to time as set out in Section 26. Your continued use of the App after an amendment takes effect constitutes acceptance of the amended Terms.
In these Terms, unless the context requires otherwise:
2.1. "Account" means the user account created and secured through phone-number OTP authentication that enables access to the App.
2.2. "Admin" / "Committee Member" means a village, samaj or community committee member, coordinator, moderator or onboarding volunteer authorised to route, remind, organise, or facilitate the onboarding of community members and the entry or correction of Member Data within their community, subject to Section 5.
2.3. "App" / "Service" has the meaning given in Section 1.1 and includes all Features described in Section 2.9 and any future features.
2.4. "Child" means any individual under the age of 18 years, consistent with the definition of "child" under the DPDP Act. Where relevant, we distinguish:
(a) "Under-13": an individual below 13 years, who is not a User of the App and appears only as a data-subject managed by a Parent/Guardian; and
(b) "Minor User (13 to 17)": an individual aged 13 to 17 who may use the App only with verifiable Parental/Guardian Consent.
2.5. "Consent Manager", "Data Fiduciary", "Data Principal", "Data Processor", "Personal Data" and "Processing" have the meanings given to them under the DPDP Act, 2023, and the DPDP Rules, 2025, and, for diaspora/NRI Users to whom they apply, corresponding concepts under the EU/UK GDPR.
2.6. "Company Content" means all content, software, code, design, text, graphics, logos, trademarks, layouts, templates (including passport-photo/ID templates, greeting-card, memorial-card and event templates) and other materials provided by or on behalf of ParivarBook.
2.7. "DPDP Act" means the Digital Personal Data Protection Act, 2023, together with the DPDP Rules, 2025, and any amendments, notifications and official clarifications made under them.
2.8. "Grievance Officer" / "Data Protection Contact" means the person designated under Section 19 to receive and address complaints and data-protection requests.
2.9. "Features" means the functionality of the App, including without limitation: the multi-generation family tree; the member directory; birthday reminders and greeting cards; Snehmilan community events with donation and donor tracking; Shradhanjali memorial cards; the cricket tournament module; donor "hisab" (accounts/ledger); the passport-photo / ID maker; the seasonal student-result leaderboard; and push notifications.
2.10. "Member Data" means Personal Data relating to a community member held within a community roster, which may include: full name; phone number(s); photo; date of birth; gender; village; surname/samaj; address (optional); marital status (optional); blood group (optional); and family-tree relationships.
2.11. "Parent / Guardian" means a natural parent or a lawful guardian of a Child, competent to provide consent for that Child.
2.12. "Parental / Guardian Consent" means verifiable consent given by a Parent/Guardian for a Child, in the manner described in Section 7.
2.13. "Samaj" means a community, caste-community or social community; and "Community" means a village- and/or samaj-scoped group within which Member Data is shared.
2.14. "User-Generated Content" / "UGC" means any content that a User or Admin submits, uploads, enters, posts, or transmits through the App, including Member Data entered about others, photos, cards, messages, event details, donation records, and result entries.
2.15. "Age-gating control" means the technical mechanism (including an age/date-of-birth flag such as an "isMinor" indicator applied at the account/data-subject level) by which the App identifies whether a User or data-subject is under 18 and thereby enforces the under-18 protections in these Terms and the Privacy Policy, including the absolute prohibition on tracking, profiling, analytics and targeted advertising in Section 3.5. The operational specification of this control is maintained in our internal data-protection documentation (the "Dossier").
2.16. Words importing the singular include the plural and vice versa; headings are for convenience only and do not affect interpretation; "including" means "including without limitation".
2A.1. How you accept these Terms. You accept these Terms, and enter into this agreement with us, by a clear affirmative action, namely by tapping "Agree" (or "I Agree" / "Accept") on the consent screen we present at first use of the App, by creating or claiming a profile, or by continuing to use the App after these Terms are made available to you. Any one of these actions signifies your acceptance. If you do not agree, do not take any of these actions and do not use the App (Section 1.3).
2A.2. Consent for data processing (DPDP Act). Where we rely on your consent to process your Personal Data, that consent is given through the same explicit affirmative action described in Section 2A.1, taken together with the itemised notice we show you at that time (which sets out what data we process and for what purposes). Consent so given is free, specific, informed, unconditional and unambiguous, and is limited to the purposes stated in that notice, in these Terms and in the Privacy Policy. We do not treat mere passive or continued use of the App as blanket consent to everything: your consent covers only what the notice states, and any processing outside those stated purposes is not authorised by that consent. The detailed operation of data consent (including the in-app consent screen, the itemised notice, and consent logging) is handled under the Privacy Policy, which is incorporated into these Terms by reference (Sections 1.2 and 10.1).
2A.3. Consent is by the tick, not by silence. Your consent to data processing is signified by the explicit affirmative tick or tap on the consent screen accompanied by the notice, and not by silence, inactivity, pre-ticked boxes, or the mere fact that you keep using the App. Continued use evidences your acceptance of these contractual Terms; it does not, on its own, expand the scope of your data-processing consent beyond what you were shown and affirmatively agreed to.
2A.4. You can withdraw consent. You may withdraw your consent to the processing of your Personal Data at any time, through the App or by contacting the Grievance Officer (Section 19), and doing so must be as easy as it was to give consent. Withdrawal takes effect going forward: it does not affect the lawfulness of processing carried out before the withdrawal, and certain data may still be retained where required by law (Sections 10.7, 15.1 and 15.4, and the Privacy Policy).
2A.5. Age and authority confirmation. By accepting these Terms, you confirm that:
(a) you are 18 years of age or older; OR
(b) you are between 13 and 17 years of age and a Parent or lawful Guardian has given verifiable consent for you through the in-app parent-approval flow (Sections 3 and 7); and
(c) the age information you provide (for yourself and for any person whose profile you create, claim or manage) is true, and you will not misrepresent your age or the age of any such person. Providing false age or consent information is a material breach (Sections 3.11 and 8.2(c)).
2A.6. Children carve-out. For any individual under 18, we do not rely on the child's own consent as a lawful basis; only verifiable Parental/Guardian Consent applies (Sections 3, 5.3 and 7). Regardless of any consent given, whether by the child, a Parent/Guardian, or an Admin, we do not carry out tracking, behavioural monitoring, profiling, analytics or targeted advertising in respect of any person under 18. This protection is absolute and cannot be waived or overridden by consent (Sections 3.5, 3.6, 10.5 and 11.3).
2A.7. Relationship to other acceptance provisions. This Section states, in one place, how acceptance and consent are given. It supplements, and does not replace, the acceptance and age-gating provisions in Sections 1.2, 1.5, 1.7 and 3, and the data-consent provisions in Sections 7 and 10 and the Privacy Policy. In case of any conflict on data-protection matters, the Privacy Policy governs (Section 10.1).
3.1. Minimum use age (13+). The App is intended for individuals 13 years of age and older. Consistent with our Google Play target-age declaration (age bands 13 to 15, 16 to 17, and 18+), no individual under 13 may create, hold, operate or use an Account.
3.2. Under-13 individuals are not Users. An individual under 13 years of age is not permitted to use the App and cannot hold an Account. An under-13 individual may appear in the App only as a data-subject whose limited data is managed by their Parent/Guardian, and only where verifiable Parental/Guardian Consent has been obtained (Section 7). We do not knowingly permit under-13 individuals to operate Accounts.
3.3. Minor Users (ages 13 to 17) require verifiable Parental/Guardian Consent. An individual aged 13 to 17 may use the App only after verifiable Parental/Guardian Consent has been obtained through the App's in-app parent-approval mechanism, which is recorded and logged (Section 7). Absent such consent, a 13 to 17 individual may not operate an Account and may appear only as a Parent/Guardian-managed data-subject (with minimal data as per Section 3.7).
3.4. DPDP treatment of "child". You acknowledge that under the DPDP Act everyone under 18 is a "child". Accordingly, all protections applicable to children under the DPDP Act apply to every User and data-subject under 18, regardless of the 13+ use threshold.
3.5. No behavioural tracking or targeted advertising to under-18s (absolute). Consistent with Section 9(3) of the DPDP Act, we do not carry out behavioural tracking, monitoring, profiling, or analytics of, and do not direct targeted advertising to, any User or data-subject under 18. This prohibition is absolute and cannot be waived, cured or overridden by any consent, including Parental/Guardian Consent (see Sections 10 and 11).
3.6. Age-based technical gating. The under-18 protections in Section 3.5 are enforced technically through the Age-gating control (Section 2.15): the App flags whether a User or data-subject is under 18 and suppresses, for those individuals, any tracking, profiling, analytics or targeted advertising. Analytics and any non-essential processing are configured to operate only for adult (18+) accounts. The concrete specification of this control is documented in our internal Dossier.
3.7. Auto-maturation at 18. When a Child's profile reaches 18 years of age (based on the recorded date of birth), that profile automatically transitions to a standard adult profile, the Age-gating flag is cleared, and the (now-adult) individual thereafter exercises consent and rights in their own capacity.
3.8. Minimal pre-consent data. Before consent is obtained, only minimal data (name only) may be displayed for a data-subject, and this applies with particular strictness to Children/Minors.
3.9. Capacity. By using the App as an adult (18+), you represent that you are competent to contract under the Indian Contract Act, 1872, are of sound mind, and are not disqualified from contracting by any law to which you are subject.
3.10. Jurisdictional eligibility. You are responsible for ensuring that your use of the App is lawful in your jurisdiction. Diaspora/NRI Users acknowledge that additional protections under the GDPR (including Article 8 child-consent age thresholds, which vary by Member State between 13 and 16) and, for under-13 individuals, COPPA, may apply and are honoured as described in these Terms and the Privacy Policy.
3.11. Misrepresentation of age. Providing false age or consent information is a material breach of these Terms and may result in suspension or termination under Section 15. When you accept these Terms by the affirmative action described in Section 2A, you confirm the age and authority statements in Section 2A.5, and any consent you (or a Parent/Guardian) give is signified by the explicit affirmative tick with notice, not by passive use.
4.1. Registration and "claim your profile" model. Access to the App is obtained by registering an Account and, where applicable, by claiming an existing profile that a Community/Admin has created within a roster. You agree to provide accurate, current and complete information during registration and profile claiming and to keep it updated.
4.2. Phone-OTP authentication. Authentication is performed using your phone number and a one-time password (OTP) delivered via Google Firebase phone Authentication. By registering, you consent to receive OTP and service messages at the phone number you provide and confirm that the number belongs to you and that you are authorised to use it.
4.3. One person, one identity. An Account is personal to you. You must not create an Account using another person's phone number without their authority, impersonate any person, or maintain multiple Accounts to circumvent restrictions.
4.4. Consent on claim. When you claim your own profile, you must provide the clear affirmative consent described in Section 10 before your Personal Data beyond the minimal (name-only) display is made visible within your Community.
4.5. Security of credentials and device. You are responsible for:
(a) maintaining the confidentiality and security of your device, SIM, phone number and OTPs;
(b) all activities that occur under your Account; and
(c) promptly notifying us at the Grievance Officer contact (Section 19) of any unauthorised access, loss of device or SIM, number reassignment, or suspected security breach.
4.6. Our security measures. We implement reasonable security safeguards appropriate to the risk, as required by the DPDP Act, including the use of reputable cloud infrastructure, access controls, and community-scoped visibility. No system can be guaranteed completely secure, and we cannot promise absolute security (see Sections 16 and 17).
4.7. Accuracy and correction. You may access and correct your Account and profile information within the App, and you may exercise your data-principal rights as described in Section 10 and the Privacy Policy.
4.8. Number recycling. Because mobile numbers may be reassigned by carriers, we may deactivate or require re-verification of an Account where we reasonably believe a number has changed hands, to protect the prior holder's data.
4.9. Suspension for security. We may suspend or restrict an Account where reasonably necessary to protect the security or integrity of the App, other Users, or Personal Data (Section 15).
5.1. Role of Admins. Admins (village/samaj committee members, coordinators and onboarding volunteers) help with community onboarding, for example by preparing rosters, routing "claim your profile" invitations, sending reminders, organising events, and helping members enter or correct their own data.
5.2. Authority attestation. By acting as an Admin, you represent, warrant and attest on a continuing basis that:
(a) you are duly authorised by the relevant village/samaj committee to perform Admin functions;
(b) you have the authority and a lawful basis to enter, upload or facilitate the entry of Member Data for the community members you onboard;
(c) you have provided the required notices to, and (where you enter data about an adult) have a reasonable basis to believe the relevant adult will claim and consent to, their own profile; and
(d) you will comply with these Terms, the Privacy Policy, and applicable law, including the DPDP Act.
5.3. Admins CANNOT consent for a Child (critical). An Admin may route, remind and facilitate, but an Admin cannot and must not provide consent on behalf of a Child. Consent for a Child can only be provided by that Child's Parent/Guardian through the verifiable in-app mechanism (Section 7). Any attempt by an Admin to self-consent for a Child is prohibited and void.
5.4. Adult self-consent. For adult members, the Admin's role is limited to facilitation; each adult must claim and consent to their own profile through the affirmative in-app mechanism (Section 10).
5.5. Minimal-data-before-consent. Admins must ensure that, prior to a member's own consent (or a Parent/Guardian's consent for a Child), only minimal data (name only) is used or displayed, consistent with Sections 3.8 and 10.
5.6. Accuracy and lawful entry. Admins must take reasonable care that Member Data they enter or facilitate is accurate, is entered only with authority, and is limited to what is necessary for community-directory purposes.
5.7. No misuse of Admin privileges. Admins must not use Admin access to view, export, alter or share Member Data for any purpose other than legitimate community-directory administration, and must not use it for marketing, harassment, political, commercial or personal purposes.
5.8. Accountability. Admins remain responsible and liable for their acts and omissions in the Admin role and shall indemnify us as provided in Section 18. We may revoke Admin privileges at any time (Section 15).
5.9. Logging. Admin actions and consent events may be logged for accountability, audit and compliance with the Data Fiduciary duties under the DPDP Act.
6.1. Lawful basis and authority. When you add, upload, enter, or facilitate the entry of any Personal Data about another individual (including family-tree relationships, phone numbers, photos and dates of birth), you represent that you have the necessary authority and lawful basis to do so and that the individual has been, or will be, appropriately notified.
6.2. Accuracy. You must take reasonable care that the data you add about others is accurate, complete and not misleading, and you must correct or request correction of errors of which you become aware.
6.3. Data minimisation. You must add only the data reasonably necessary for the community-directory purpose and must not add sensitive or unnecessary information without a legitimate reason and appropriate basis.
6.4. Children's data. You must not add data about a Child (under 18) except (a) with verifiable Parental/Guardian Consent (Section 7), and (b) limited to minimal data prior to such consent. You must never enter behavioural, tracking or profiling data about any under-18 individual.
6.5. Photos and images. When you upload another person's photo (including for the passport-photo/ID maker or for memorial/greeting cards), you represent that you have that person's (or, for a Child, their Parent's/Guardian's) permission to upload and display it within the Community.
6.6. Deceased individuals (Shradhanjali). When you create a memorial (Shradhanjali) card or entry for a deceased person, you must have an appropriate relationship or authority, must act respectfully, and must not infringe the rights of surviving family members.
6.7. Respect for objections and withdrawal. If an individual objects to their data being listed, or withdraws consent, you must not re-add or restore the data, and you must cooperate with the individual's and our handling of the request.
6.8. Disputes about others' data. Because the App permits entry of data about other people (for example, family-tree relationships), any individual who believes that data recorded about them by another User or Admin is inaccurate, unauthorised, or objectionable may raise a data-dispute under Section 6A. You agree to cooperate in good faith with any such dispute process.
6.9. Your accountability. You are responsible for the data you add about others and agree to indemnify us against claims arising from your unauthorised, inaccurate or unlawful entry of others' data (Section 18).
6A.1. When this applies. This Section applies where one individual (the "Objecting Party") disputes Personal Data about them that was entered, uploaded or maintained by another User or Admin (the "Contributing Party"), for example a disputed family-tree relationship, an incorrect date of birth or surname/samaj, an unauthorised photo, or a marital-status or address entry the Objecting Party did not authorise.
6A.2. How to raise a data-dispute. The Objecting Party may raise a data-dispute (a) through the in-app correction/objection controls where available, or (b) by contacting the Grievance Officer (Section 19) with their name, registered phone number, Community/village-samaj, the specific data disputed, and the correction or removal sought.
6A.3. Interim measure. Pending resolution, we may, where appropriate and technically feasible, restrict the visibility of the disputed field within the Community (for example, by masking it) to limit potential harm, without thereby admitting inaccuracy.
6A.4. Resolution process. We will:
(a) acknowledge the data-dispute within 48 hours (consistent with Section 19.3);
(b) where reasonable, notify the Contributing Party and any relevant Admin and invite a response within a stated period;
(c) assess the dispute, giving due weight to the DPDP right of correction and to any supporting evidence; and
(d) endeavour to resolve the dispute within 15 days by correcting, completing, restricting, or removing the disputed data, or by recording that no change is warranted, and by informing the Objecting Party of the outcome.
6A.5. Right of correction preserved. Nothing in this Section limits an individual's statutory right under the DPDP Act (or, for diaspora Users, the GDPR) to correction, completion, updating or erasure of their own Personal Data; where we are the Data Fiduciary, we will give effect to a valid correction/erasure request regardless of the Contributing Party's position, subject to law.
6A.6. Children. For any dispute concerning a Child's data, the Child's Parent/Guardian (not an Admin) is the appropriate party to raise or respond to the dispute on the Child's behalf, consistent with Sections 5.3 and 7.
6A.7. No adjudication of private civil rights. Our data-dispute process is an administrative content-and-data mechanism only. It does not adjudicate contested civil, familial, inheritance, or personal-status rights between members. Where a dispute turns on such contested rights, we may decline to determine the substantive question, may restrict the disputed data pending resolution between the parties, and may direct the parties to the grievance, appellate or judicial channels in Sections 19, 19A and 20 to 21.
7.1. When required. Verifiable Parental/Guardian Consent is required:
(a) before an individual aged 13 to 17 may use the App (operate an Account); and
(b) before any Personal Data of an under-18 individual (whether under-13 or 13 to 17) beyond minimal (name-only) data is processed or displayed.
7.2. Who may consent. Only a Parent or lawful Guardian of the Child may provide this consent. As stated in Section 5.3, an Admin/committee member cannot provide consent for a Child.
7.3. Verifiable, in-app, and logged. Consent is obtained through the App's in-app parent-approval mechanism, which is designed to (a) identify the consenting adult as the Child's Parent/Guardian, (b) present a clear notice of what data is processed and why, (c) capture a clear affirmative action, and (d) record and log the consent event (including timestamp) for accountability under the DPDP Act. Consistent with Section 2A, this consent is given by the Parent's/Guardian's explicit affirmative action on that notice and is never inferred from silence or from mere continued use of the App.
7.4. Verification method (DPDP Rules, 2025). Consistent with the due-diligence expectation under the DPDP Rules, 2025, before acting on Parental/Guardian Consent we apply reasonable measures to verify that the consenting individual is an identifiable adult who is the Child's Parent/Guardian. Such measures may include reliance on (a) reliable identity and age details already available to us (for example, the consenting adult's own verified adult Account within the same Community), (b) details of a lawfully issued identity/age document, or (c) a virtual token mapped to such details issued by an entity entitled to do so or by a Consent Manager or authorised service. The concrete verification workflow and the records retained are specified in our internal Dossier; the description here and in the Privacy Policy is a summary and does not derogate from that specification or from the Rules.
7.5. Scope and limits of consent. Parental/Guardian Consent authorises only the community-directory processing described in these Terms and the Privacy Policy. It does not and cannot authorise behavioural tracking, monitoring, profiling, analytics, or targeted advertising of the Child; such activities are prohibited absolutely under Section 9(3) of the DPDP Act regardless of consent (Sections 3.5, 3.6, 10, 11).
7.6. Withdrawal. A Parent/Guardian may withdraw consent at any time via the App or by contacting the Grievance Officer (Section 19). On withdrawal, we will cease the relevant processing and handle the Child's data in accordance with the Privacy Policy and applicable law, subject to legal retention requirements.
7.7. Under-13 (COPPA / diaspora). For under-13 individuals, including those to whom COPPA applies (US), data is processed only for Parent/Guardian-managed data-subjects with verifiable parental consent, and never for Account-holding Users.
7.8. GDPR diaspora. For Users/data-subjects in the EU/UK, we recognise the child-consent thresholds under Article 8 GDPR (as implemented in the relevant Member State/UK) and the special protections for special-category data; where a child is below the applicable threshold, consent must be given or authorised by the holder of parental responsibility.
7.9. Auto-maturation. Consistent with Section 3.7, when the Child turns 18 the profile matures automatically to an adult profile and consent is thereafter exercised by the individual.
8.1. General standard. You must use the App only for lawful, community-directory and personal, non-commercial purposes consistent with these Terms and applicable law.
8.2. Prohibited conduct. You must not, and must not permit or facilitate any third party to:
(a) violate any applicable law, regulation, or third-party right, including privacy, publicity, data-protection and intellectual-property rights;
(b) enter, upload or facilitate Personal Data about any person without authority or a lawful basis, or add data about a Child without verifiable Parental/Guardian Consent;
(c) impersonate any person or entity, or misrepresent your identity, age, authority, or affiliation;
(d) harvest, scrape, export, or bulk-download Member Data, or use it for marketing, spam, political, commercial, matrimonial-brokerage, telemarketing, or any purpose other than legitimate community-directory use;
(e) use the App to harass, threaten, defame, stalk, discriminate against, or endanger any person, or to disturb communal harmony;
(f) upload content that is unlawful, obscene, pornographic, paedophilic, hateful, defamatory, misleading, or that infringes any right, or that is otherwise prohibited under Rule 3(1)(b) of the IT Rules, 2021;
(g) attempt to gain unauthorised access to the App, other Accounts, our cloud infrastructure, or any systems; probe, scan, or test vulnerabilities; or circumvent authentication, community-scoping, age-gating or visibility controls;
(h) introduce malware, viruses, or harmful code; conduct denial-of-service; or otherwise interfere with the operation, security or integrity of the App;
(i) reverse engineer, decompile, disassemble, or attempt to derive source code, except to the limited extent such restriction is prohibited by applicable law;
(j) use bots, scrapers, or automated means to access, copy or interact with the App except as expressly permitted;
(k) engage in any behavioural tracking, profiling, monitoring, or targeted advertising of under-18 individuals (which is absolutely prohibited);
(l) misuse the donation/donor-tracking, "hisab", event, cricket-tournament, leaderboard or card features for fraud, misappropriation, or misrepresentation;
(m) remove, obscure or alter any proprietary notices; or
(n) use the App in any manner that could damage, disable, overburden or impair it, or the reputation of ParivarBook or any Community.
8.3. Enforcement. We may investigate suspected violations and take appropriate action, including content removal, suspension, termination, revocation of Admin privileges, and reporting to authorities (Sections 9 and 15).
9.1. Ownership. As between you and us, you retain such rights as you have in the User-Generated Content you submit. You are solely responsible for your UGC and for ensuring you have the rights necessary to submit it.
9.2. Licence to us. You grant us a worldwide, non-exclusive, royalty-free, sub-licensable (to our processors, including our cloud providers) licence to host, store, reproduce, adapt (for example, resize/format photos for cards and directory display), transmit, display and otherwise use your UGC solely for the purpose of operating, providing, securing, and improving the App and the community-directory Features, and as otherwise described in the Privacy Policy. This licence is limited to these purposes and does not permit sale of Personal Data.
9.3. Community-scoped display. You acknowledge that UGC and Member Data are displayed only within the relevant village/samaj Community (Section 10), subject to per-field visibility controls and phone-number masking, and are not published to the open internet.
9.4. Representations. You represent and warrant that your UGC (a) is accurate to the best of your knowledge, (b) does not infringe any third-party right, (c) is submitted with the necessary authority and consent (including Parental/Guardian Consent for Children's data), and (d) complies with Section 8.
9.5. No obligation to monitor; right to moderate. Consistent with our intermediary status (Section 1.4), we are not obligated to pre-screen UGC, but we may review, moderate, refuse, remove, or disable access to any UGC that we reasonably believe violates these Terms or the law, or upon a valid grievance or legal request, in accordance with applicable intermediary-liability principles.
9.6. Notice-and-takedown (IT Rules, 2021). If you believe any UGC or content in the App is unlawful, infringing, or in breach of these Terms:
(a) send a written complaint to the Grievance Officer (Section 19) identifying the content (with location/reference within the App), the ground of complaint, and your contact details, together with a statement of good-faith belief and, for IP claims, sufficient particulars of the right and its owner;
(b) the Grievance Officer will acknowledge the complaint within 24 hours of receipt and dispose of it within 15 days, consistent with Rule 3(2)(a) of the IT Rules, 2021;
(c) where the complaint concerns content that is prima facie in the nature of material exposing a private area, nudity, sexual act, impersonation, or artificially morphed images of an individual, we will act to remove or disable access to such content as soon as possible and in any event within 24 hours of receipt of a valid complaint from or on behalf of the affected individual, consistent with Rule 3(2)(b) of the IT Rules, 2021; and
(d) we will also act on any valid order of a court or notice of an appropriate government agency in accordance with law.
9.7. Counter-notice and restoration. Where content is removed on complaint, the Contributing Party may submit a counter-statement to the Grievance Officer. We may, acting reasonably and consistent with law, restore content that we determine was wrongly removed, or maintain removal, and will keep a record of such actions.
9.8. Feedback. If you provide suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free right to use it without restriction or compensation.
9.9. Deletion effects. On deletion of your Account or specific UGC, the licence in Section 9.2 terminates for future use, subject to (a) residual copies retained in backups for a limited period, (b) content already shared within a Community, and (c) legal retention requirements, all as described in the Privacy Policy.
10.1. Privacy Policy incorporated. Our collection, use, disclosure, retention and protection of Personal Data are governed by our Privacy Policy, incorporated by reference and available in the App and at https://parivarbook.com. In case of conflict between these Terms and the Privacy Policy on data-protection matters, the Privacy Policy governs.
10.2. Community-only visibility. Member Data is shown only within the same village/samaj Community and is not published to the public internet. Visibility is scoped to the relevant Community.
10.3. Per-field visibility controls and phone masking. Users can control the visibility of individual fields, and phone-number masking is available, so that members can limit what other Community members see.
10.4. Consent model.
(a) Adults claim and consent to their own profile via a clear affirmative tick accompanied by a plain-language notice.
(b) A Parent/Guardian consents for a Child via the verifiable in-app mechanism (Section 7).
(c) An Admin/committee member may route and remind but cannot consent for a Child (Section 5.3).
(d) Before consent, only minimal data (name only) is shown, especially for Minors.
(e) In every case, consent is given by the explicit affirmative tick on the consent screen accompanied by the itemised notice, and not by mere passive or continued use of the App; continued use does not, on its own, expand consent beyond what the notice states (Section 2A). Consent may be withdrawn at any time, as easily as it was given, taking effect going forward (Sections 2A.4 and 10.7).
10.5. Absolute protections for under-18s. Consistent with Section 9(3) of the DPDP Act, there is no behavioural tracking, monitoring, profiling, or analytics of any under-18 User/data-subject, and no targeted advertising to any under-18. This is absolute and not curable by any consent, and it is enforced technically through the Age-gating control (Sections 2.15 and 3.6).
10.6. No sale of Personal Data. We do not sell Personal Data.
10.7. Data-principal rights. Subject to applicable law, you (or a Parent/Guardian for a Child) may exercise rights of access, correction, updating, erasure, grievance redressal, and nomination as provided under the DPDP Act, and corresponding GDPR rights (access, rectification, erasure, restriction, portability, objection) for diaspora Users to whom the GDPR applies. Requests may be made in-app or to the Grievance Officer (Section 19), and are handled as described in the Privacy Policy. Correction of data entered about you by another member is additionally addressed in Section 6A.
10.8. Data Fiduciary duties. We act as a Data Fiduciary under the DPDP Act and undertake to process Personal Data for specified, lawful, community-directory purposes; to implement reasonable security safeguards appropriate to the risk; and to notify Personal Data breaches to the Data Protection Board of India and affected Data Principals promptly on becoming aware, in the manner and with the particulars prescribed by the DPDP Rules, 2025 (and, for diaspora Users, within 72 hours to the applicable supervisory authority where the GDPR applies), as further described in the Privacy Policy.
10.9. Processors and infrastructure. We use reputable third-party cloud infrastructure for authentication, database, storage, messaging and related services, together with a custom API. Any use of analytics is configured consistent with Section 10.5 (no analytics/tracking of under-18s, enforced by the Age-gating control). Details of processors and any cross-border transfers are set out in the Privacy Policy.
10.10. Push notifications. We send service and community push notifications (for example, birthday reminders, event and greeting notices). You may control notifications through your device settings, subject to certain essential service messages.
11.1. In-house sponsor banners only. Any advertising in the App consists only of our own or directly-sold local sponsor banners (for example, solar, coaching and similar local sponsors). We do not use third-party ad networks.
11.2. Age-appropriate and non-targeted. Sponsor content is generic, age-appropriate and non-targeted. Advertising is not based on any profiling or behavioural data.
11.3. Absolute protection for under-18s. We do not direct targeted advertising to any User under 18, and this prohibition cannot be overridden by any consent, consistent with Section 9(3) of the DPDP Act (Sections 3.5, 10.5).
11.4. No endorsement. Inclusion of a sponsor banner does not constitute our endorsement of, or responsibility for, the sponsor's products or services. Your dealings with any sponsor are solely between you and that sponsor (see Section 13).
12.1. Our IP. The App and all Company Content, including software, source code, designs, user interfaces, layouts, graphics, logos, the "ParivarBook" name and marks, and all templates (family-tree, directory, card, event, passport-photo/ID, leaderboard and similar), are owned by or licensed to us and are protected by copyright, trademark and other intellectual-property laws.
12.2. Limited licence to you. Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the App on devices you control, solely for your permitted community-directory and personal purposes.
12.3. Restrictions. Except as expressly permitted, you must not copy, modify, distribute, sell, lease, sublicense, publicly display, or create derivative works of the App or Company Content, or use our marks without prior written permission.
12.4. User content. Section 9 governs rights in User-Generated Content.
12.5. Reservation. All rights not expressly granted are reserved by us and our licensors (including the providers of cloud components used under their terms).
12.6. IP infringement claims. If you believe content in the App infringes your intellectual-property rights, contact the Grievance Officer (Section 19) with sufficient particulars (identification of the work, the allegedly infringing content and its location, proof of ownership, and a good-faith statement), and we will act in accordance with the notice-and-takedown process in Section 9.6 and applicable law.
13.1. Third-party services. The App relies on third-party services, notably cloud infrastructure providers and Google Play, and may contain sponsor banners or links to third-party sites or resources. Your use of those services is also subject to the relevant provider's applicable terms and policies.
13.2. No control or endorsement. We do not control and are not responsible for third-party sites, services, sponsors or content, and their inclusion does not imply endorsement.
13.3. Your risk. Your interactions and transactions with any third party (including sponsors) are solely between you and that third party, at your own risk, and subject to the third party's own terms and privacy practices. We are not liable for any loss arising from such dealings.
14.1. Currently free. The App is provided free of charge to Users. There are no subscription or usage fees for the community-directory Features.
14.2. Future changes. We reserve the right to introduce fees, paid features, or premium tiers in the future. There is no present plan or commitment to do so. Any such change would be optional, notified in advance in accordance with Section 26, and subject to any additional terms presented at the time; introduction of any fee would not retroactively affect features previously provided free.
14.3. No third-party ad monetisation of Users' data. Consistent with Sections 10.6 and 11, the free nature of the App is not funded by selling Personal Data or by third-party ad-network targeting.
14.4. Your costs. You are responsible for any device, data, and connectivity charges incurred in using the App.
15.1. Your right to stop and delete. You may stop using the App at any time and may request deletion of your Account and associated Personal Data via the App or by contacting the Grievance Officer (Section 19). We will process deletion in accordance with the Privacy Policy and applicable law, subject to lawful retention obligations.
15.2. Our right to suspend or terminate. We may suspend, restrict, or terminate your Account, Admin privileges, or access, with or without notice as circumstances require, if we reasonably believe that:
(a) you have breached these Terms or the Privacy Policy;
(b) your conduct is unlawful, harmful, fraudulent, or endangers others or the App;
(c) suspension is necessary to protect the security or integrity of the App or Personal Data; or
(d) it is required by law or a competent authority.
15.3. Effect of termination. On termination: (a) your licence to use the App ends; (b) you must cease using the App; and (c) provisions that by their nature survive, including Sections 5 (Admin attestations and accountability), 6 (responsibilities for others' data), 6A (data-dispute obligations), 7 (children's-data protections to the extent applicable to retained data), 9.2 (residual licence), 9.6 to 9.7 (grievance/takedown records), 12, 16, 17, 18, 19, 19A, 20, 21, 23, and 25, survive.
15.4. Data on termination. Deletion and retention of Personal Data following termination are governed by the Privacy Policy and applicable law, including the DPDP Act's storage-limitation and erasure principles. Certain data may be retained where required for legal, security, audit, or dispute-resolution purposes.
15.5. Community-shared content. Content or data already shared within a Community may persist in that Community subject to the Privacy Policy and the rights of other members and data-principals.
15.6. Auto-maturation continuity. Termination provisions do not affect the auto-maturation of a Child profile at 18 (Section 3.7) unless the Account/data is deleted.
16.1. "As is". The App and all Features and content are provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the fullest extent permitted by law.
16.2. Community-entered data accuracy. Member Data and much of the content in the App are entered by Users, Admins and community members. We do not warrant the accuracy, completeness, reliability, or currency of community-entered data (including family-tree relationships, phone numbers, blood group, dates of birth, donation/"hisab" records, event details, and leaderboard results). You rely on such data at your own risk and should independently verify critical information (for example, blood group or contact details) before relying on it.
16.3. No professional advice. The App does not provide medical, legal, financial or other professional advice. Blood-group and similar fields are informational only and must not be relied on for medical or emergency decisions.
16.4. Availability. We do not warrant that the App will be uninterrupted, timely, secure, or error-free, or that defects will be corrected, or that the App or its servers are free of harmful components.
16.5. Third parties. We disclaim responsibility for third-party services, sponsors and content as described in Section 13.
16.6. Jurisdictional limits. Nothing in this Section excludes or limits any warranty or liability that cannot lawfully be excluded or limited under applicable law, including the Consumer Protection Act, 2019 (Section 22A).
17.1. Exclusion of indirect damages. To the fullest extent permitted by law, ParivarBook and its owners, employees, and service providers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, goodwill, data, or opportunity, arising out of or relating to your use of, or inability to use, the App, even if advised of the possibility of such damages.
17.2. Liability cap. To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the App or these Terms shall not exceed the greater of (a) the total amount (if any) you paid to us for the App in the twelve (12) months preceding the event giving rise to the claim, or (b) INR 1,000 (Indian Rupees One Thousand). As the App is currently free, this amount may be nominal.
17.3. Community-entered data. We are not liable for loss or harm arising from inaccurate, incomplete, unauthorised or unlawful data entered by Users, Admins or community members (Section 16.2), or from your reliance on such data.
17.4. Basis of the bargain. You acknowledge that these limitations are an essential basis of the agreement and reflect a reasonable allocation of risk given that the App is provided free of charge.
17.5. Statutory carve-out. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence or for fraud, statutory rights of Data Principals under the DPDP Act, or consumer rights that cannot be waived under the Consumer Protection Act, 2019.
18.1. Your indemnity. You agree to indemnify, defend and hold harmless ParivarBook and its owners, employees, agents and service providers from and against any and all claims, demands, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or relating to:
(a) your breach of these Terms or the Privacy Policy;
(b) your User-Generated Content or your entry of, or facilitation of the entry of, others' Personal Data without authority, lawful basis or required consent (including Parental/Guardian Consent for Children);
(c) your violation of any law or any third-party right (including privacy, publicity and IP rights);
(d) your misuse of the App or any Feature (including donation/"hisab", events, cricket tournament, leaderboard, and card features); and
(e) in the case of an Admin, any act or omission in your Admin role, including the attestations in Section 5.
18.2. Procedure. We will notify you of any claim subject to indemnification and may, at our option, control the defence and settlement, with your cooperation. You must not settle any claim in a manner that imposes obligations on us without our prior written consent.
18.3. Survival. This Section survives termination.
19.1. Grievance Officer / Data Protection Contact. In accordance with the DPDP Act and the Information Technology Act, 2000 and the IT Rules, 2021, a Grievance Officer is designated to receive and address grievances and data-protection requests:
Officer: Grievance Officer / Data Protection Contact
Email: [email protected]
Phone / WhatsApp: +91 89802 02060
19.2. Scope. You may contact the Grievance Officer for complaints regarding the App or content, to raise a notice-and-takedown request (Section 9.6), to raise a user-to-user data-dispute (Section 6A), to exercise data-principal rights (access, correction, erasure, nomination), to withdraw consent, to report unauthorised data or security concerns, or to raise any other grievance.
19.3. Timelines. We will acknowledge grievances within 48 hours of receipt and endeavour to resolve them within 15 days, or such shorter or other period as prescribed by applicable law. For content complaints under the IT Rules, 2021, the specific 24-hour acknowledgement and 24-hour/15-day disposal timelines in Section 9.6 apply.
19.4. Escalation to the Data Protection Board. If you are not satisfied with the resolution of a data-protection grievance, you may, after exhausting the grievance mechanism, escalate to the Data Protection Board of India as provided under the DPDP Act. Diaspora Users may have recourse to their applicable supervisory authority (for example, under the GDPR).
19.5. Information to include. To help us respond, please provide your name, registered phone number, Community/village-samaj, a clear description of the issue, and any supporting details.
19A.1. Appeal for content/intermediary grievances. For grievances relating to our role as an intermediary and our decisions on UGC/content (as opposed to data-protection grievances, which follow Section 19.4), if you are not satisfied with the Grievance Officer's decision, or if no decision is communicated within the applicable period, you may appeal to the Grievance Appellate Committee(s) established under Rule 3A of the IT Rules, 2021, within thirty (30) days of the Grievance Officer's decision or of the expiry of the resolution period.
19A.2. Process and effect. Appeals to a Grievance Appellate Committee are dealt with in accordance with the IT Rules, 2021, including online/digital filing and the timelines specified there, and we will comply with orders passed by the Committee to the extent required by law.
19A.3. No limitation of other remedies. Recourse to the Grievance Appellate Committee is without prejudice to your right to approach a court of competent jurisdiction, and does not apply to statutory data-protection remedies, which are dealt with under Section 19.4 and Section 20.6.
20.1. Amicable resolution first. The parties shall first attempt to resolve any dispute, controversy or claim arising out of or relating to these Terms or the App amicably through the grievance mechanism in Section 19 (and, for content/intermediary matters, Sections 9.6 and 19A) and good-faith negotiation.
20.2. Arbitration. Subject to Sections 20.6 and 20.7, if a dispute is not resolved within thirty (30) days of written notice, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 (as amended).
20.3. Neutral appointment of the arbitrator. The arbitration shall be conducted by a sole arbitrator. To ensure the arbitrator's independence and impartiality and to avoid any unilateral-appointment concern under Indian law, the sole arbitrator shall be appointed by mutual written agreement of the parties; failing agreement within thirty (30) days of a party's written request to appoint, the arbitrator shall be appointed in accordance with the Arbitration and Conciliation Act, 1996 (including, as applicable, by an arbitral institution or the competent court). Neither party shall unilaterally appoint the sole arbitrator. The arbitrator shall make the disclosures required under the Act and shall be independent of and not interested in either party.
20.4. Seat, venue and language. The seat and venue of arbitration shall be Surat, Gujarat, India, and the arbitration shall be conducted in English. The award shall be final and binding on the parties, subject to the Act.
20.5. Interim relief and courts. Notwithstanding the agreement to arbitrate, either party may seek urgent interim or injunctive relief from the competent courts at Surat, Gujarat (Section 21).
20.6. Statutory and data-protection carve-out. Nothing in this Section requires arbitration of, or limits, the statutory rights of Data Principals or consumers that cannot be waived under applicable law. In particular, data-protection grievances and remedies, including the right to raise a grievance with the Grievance Officer and to approach the Data Protection Board of India under the DPDP Act (and, for diaspora Users, the applicable supervisory authority under the GDPR), are expressly excluded from mandatory arbitration and are governed by Section 19.4. Content/intermediary grievances follow Sections 9.6 and 19A.
20.7. Consumer rights preserved. Nothing in this Section deprives you of any right you may have as a consumer to approach the consumer dispute-redressal fora under the Consumer Protection Act, 2019, where that right cannot lawfully be excluded by agreement.
20.8. Costs. Each party shall bear its own costs of arbitration unless the arbitrator directs otherwise.
21.1. Governing law. These Terms and any dispute or claim arising out of or in connection with them or the App (including non-contractual disputes) shall be governed by and construed in accordance with the laws of India.
21.2. Jurisdiction. Subject to Section 20 (Arbitration) and to any non-excludable consumer or statutory forum, the courts at Surat, Gujarat, India shall have exclusive jurisdiction, and you irrevocably submit to that jurisdiction.
21.3. Diaspora Users. For Users to whom mandatory local laws (such as the GDPR or COPPA) apply, those mandatory protections apply in addition to, and do not derogate from, the rights afforded under the DPDP Act; however, the governing law and jurisdiction for the contractual relationship remain as stated above to the extent permitted by law.
22.1. We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics or pandemics, floods, fire, war, terrorism, civil unrest, strikes, governmental action or restrictions, changes in law, failures or outages of telecommunications, internet, power, hosting or cloud providers, cyber-attacks, or other force-majeure events.
22.2. During a force-majeure event, affected obligations are suspended for the duration of the event, and we will make reasonable efforts to resume performance.
22A.1. Consumer rights preserved. To the extent you are a "consumer" and the App constitutes a "service" under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, nothing in these Terms excludes, restricts, or waives any right or remedy available to you under that Act and those Rules that cannot lawfully be contracted out of.
22A.2. Fair terms. We intend these Terms to be fair and not to contain "unfair contract terms" within the meaning of the Consumer Protection Act, 2019. Any term found to be an unfair contract term shall be read down or severed to the extent necessary (Section 23), without affecting the remainder.
22A.3. Consumer grievances. Consumer grievances may be raised through the Grievance Officer (Section 19) in addition to any statutory consumer forum, and the service-level timelines in Section 19.3 apply.
23.1. If any provision of these Terms is held to be invalid, illegal or unenforceable by a competent authority, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or, if it cannot be so modified, shall be severed, and the remaining provisions shall continue in full force and effect.
24.1. You. You may not assign, transfer or delegate these Terms or any rights or obligations under them without our prior written consent. Any attempted assignment in breach is void.
24.2. ParivarBook. We may assign or transfer these Terms, in whole or in part, including in connection with a merger, acquisition, reorganisation, or sale of assets, on notice to you, provided that any assignee agrees to honour these Terms and the Privacy Policy, and subject to the safeguards required by the DPDP Act for any transfer of Personal Data.
24A.1. Compliance with trade laws. You must comply with all applicable export-control, trade-sanctions and anti-money-laundering laws in connection with your use of the App. You represent that you are not located in, and are not a national of or ordinarily resident in, a country or territory subject to comprehensive trade sanctions that would make your use of the App unlawful, and that you are not a person or entity with whom dealings are prohibited under applicable sanctions lists.
24A.2. Not available where prohibited. The App is intended primarily for community members in India and members of the relevant diaspora. The App and its Features are offered only where permitted by law; we make no representation that the App is appropriate or available for use in any particular location, and access from territories where the App or any Feature is unlawful is prohibited. Those who access the App do so on their own initiative and are responsible for compliance with local law.
25.1. These Terms, together with the Privacy Policy and any additional terms expressly incorporated by reference or presented for specific features, constitute the entire agreement between you and us regarding the App and supersede all prior or contemporaneous understandings, communications and agreements, whether oral or written, on the subject.
25.2. No failure or delay by us in exercising any right shall operate as a waiver, and no single or partial exercise shall preclude any further exercise of that or any other right.
26.1. Right to amend. We may modify these Terms from time to time to reflect changes in the App, our practices, or applicable law (including the DPDP Act and DPDP Rules).
26.2. Notice. We will post the updated Terms in the App and at https://parivarbook.com and update the "Effective Date" and "Version". Where changes are material, we will provide reasonable prior notice through the App (for example, an in-app notice or push notification) or other appropriate means.
26.3. Acceptance. Your continued use of the App after the updated Terms take effect constitutes your acceptance. If you do not agree to the changes, you must stop using the App and may delete your Account (Section 15). Where required by law, we will obtain fresh consent for any new processing of Personal Data.
27.1. For any questions about these Terms, the App, or your data, or to raise a grievance or exercise your rights, contact:
Provider: ParivarBook
Grievance Officer / Data Protection contact: Grievance Officer
Email: [email protected]
Phone / WhatsApp: +91 89802 02060
Location: India
Website: https://parivarbook.com
App (Google Play): application ID parivarbook.com
27.2. Acknowledgement. By using ParivarBook, you acknowledge that you have read and understood these Terms of Use and agree to be bound by them.
Effective Date: 1 July 2026. Version 1.0. Copyright 2026 ParivarBook. All rights reserved. ParivarBook operates in India. English and Gujarati versions are provided; the English version prevails for legal interpretation.
Contact our Grievance Officer for any question about these Terms, the App, or your rights.
[email protected]